This site uses cookies. To find out more, see our Cookies Policy

Customer Service Representative/Account Manager in Pasadena, TX at Frontier Logistics, LP

Date Posted: 12/9/2018

Job Snapshot

Job Description

The Customer Service Representatives (CSRs) at Frontier Logistics are essentially Account Managers, handling either one very large account or several small accounts.  Ideal candidates for this position have strong interpersonal skills and the ability to create a positive experience for their customers in every encounter.  CSRs are responsible for ensuring accurate and efficient data entry, providing timely and relevant information, and resolving any issues that may arise.  In order to be successful in this role, one must have the ability to successfully prioritize projects, meet strict deadlines, strong attention to detail, solve problems, and maintain customer satisfaction.  Potential growth opportunities are available for outstanding performance.

General Duties and Responsibilities:

  • Gain a thorough understanding of customer needs
  • Employ systems knowledge; possess self-motivation to learn what the system does and what it can do to help you and your customers
  • Provide effective and timely verbal and written communication to customers
  • Take ownership of customers by acting as a true customer advocate
  • Solve problems with effective trouble shooting
  • Process all requests within timelines set by customer or Frontier expectations
  • Act as liaison between customer and operations
  • Accurate data entry and strong attention to detail
  • Manage customer inventory
  • Answer all customer complaints in a timely manner
  • Understand and maintain all customer systems
  • Understand and maintain Frontier systems

Job Requirements

 

  • At least 1 year of experience in a professional office administrative role involving customer interaction and data entry
  • Strong organizational skills and system
  • Excellent written and verbal communication skills
  • Proficient in Microsoft Office applications, including Outlook, Word, and Excel
  • Associate's degree or completion of some college preferred, but not required