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Transport Dispatcher in La Porte, TX at Frontier Logistics, LP

Date Posted: 11/29/2018

Job Snapshot

Job Description

Position Purpose:  To effectively manage and dispatch a fleet of drivers for bulk distribution operations, with continuous focus on customer service and satisfaction, as well as equipment and personnel productivity within a safe and compliant operation.  This position will also require good interpersonal skills to work in a team environment as well as with other terminal locations.

Reports to:  Operations Manager

General duties and Responsibilities:

  • Manage daily dispatch operations of Bulk Transportation Fleet
  • Develop and maintain relationships with drivers and focus on superior customer service at all times
  • Maintain high level of productivity on equipment and personnel
  • Ensure driver compliance with company procedures and policies
  • Promote safety in operations
  • Provide accurate detailed information to drivers on load instructions
  • Manage exceptions – last minute changes, emergency loads, etc.
  • Develop higher degree of use for PeopleNet communications including use of macros to reduce unnecessary telephone interchange between dispatch and drivers
  • Maintain dispatch status updates for all moves
  • Ensure accurate entry of driver and equipment on each load
  • Document any issues that may lead to disciplinary actions and make recommendation of those actions
  • Provide performance reviews for drivers and document accordingly
  • Route driver into terminal when necessary
  • Monitor backhaul availability and secure loads when possible
  • Track equipment and ensure it is at terminal when not in use
  • Develop relationship with other terminal personnel to work together on the “whole picture”
  • Other duties as may be assigned

Mission Critical Outcomes

  • Maintain accurate and timely dispatch information at all times in system
  • Reduce driver NCR’s due to procedural non-compliance
  • Maintain zero contamination level due to dispatch error
  • Eliminate all unnecessary out of route miles
  • Get all equipment in for PM’s as scheduled
  • Be adaptive to change to best answer the customer’s needs
  • Identify any reasons or causes of low productivity for personnel or equipment
  • Be able to solve operational issues or problems with defined solutions

Break Through Outcomes

  • Attains Tractor productivity of $16,000 per month minimum average for bulk fleet
  • Gets all directions into system for shipping and delivery locations for drivers to access
  • Gets 100% usage from PeopleNet system for dispatch communications operations
  • Identify possible problems and offer solutions to eliminate issues before they occur
  • Identify cost savings opportunities in operations
  • Achieve Bulk Fleet empty miles % of less than 46% of total miles

Job Requirements

 

  • At least 1 year of experience in a professional office administrative role involving customer interaction and data entry
  • Strong organizational skills and system
  • Excellent written and verbal communication skills
  • Proficient in Microsoft Office applications, including Outlook, Word, and Excel
  • Associate's degree or completion of some college preferred